Sheru Bhai Store
Digital goods — no change-of-mind returns. Once the download link has been accessed, the product is considered delivered and consumed. Returns are not available for a change of mind.
When You Are Eligible for a Refund
We will refund a payment in full in the following situations:
- Duplicate payment — you were charged twice for the same order.
- Non-delivery — payment succeeded but no download link was delivered through any channel after 48 hours, and our support team could not resolve it.
- Corrupt or unreadable files — the delivered files fail to open and a replacement copy does not fix the problem.
- Incorrect product — you received a different bundle from the one you ordered.
- Unauthorised transaction — the payment was made without your authorisation and is verified as such by the payment gateway.
When a Refund Is Not Available
- You changed your mind after downloading the files.
- The files did not meet a personal aesthetic preference.
- You expected a different content style, volume or category not described on the sales page.
- You uploaded the content to YouTube and received a copyright claim — this is explicitly out of scope, as stated on the sales page.
- Your social account was restricted or your views did not grow as hoped.
- You lack the software needed to edit the files, or the device storage to hold them.
How to Request a Refund
- Contact us through the Contact page or email support@sherubhaistore.com.
- Include your order id, the email used at checkout, the payment date and a short description of the issue.
- Attach a screenshot if the problem is visual or a download error.
- Our team responds within 2 business days and will first attempt a replacement or a resend.
Refund Processing Time
Approved refunds are issued to the original payment method. Once processed on our side, the credit typically appears within 5 to 7 business days, depending on your bank or UPI provider. We cannot speed up a bank’s internal settlement time.
Chargebacks
Please contact us before raising a chargeback with your bank. A chargeback filed without first contacting us will be contested with the delivery log and download evidence. Accounts with an unresolved fraudulent chargeback may be blocked from future purchases.
Missing Files — Free Replacement
If you have lost your files, do not worry. Our Delivery Policy covers how this is resolved. Email us with your order details and we will send a fresh download link at no cost, as long as the order can be identified.
Contact
Any question about this policy? Use the Contact page or write to support@sherubhaistore.com.